General FAQs
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Ex-display is a new appliance.
Ex-display appliances may have small blemishes, tiny dents or opened outer-packaging, large retailers cannot sell these items due to minor cosmetic imperfections or opened boxing.
Some of our items may be without blemishes etc, just out of its outer-package with no visible imperfections.
This does not affect the function of the machine and doesnt affect the warranty.
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We accept credit or debit card (in-store payment only) Bank Transfer or cash is welcome.
We do not accept payments via Paypal, over the phone, or cheque.
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Yes, you’re more than welcome to come down to our showroom and view items before purchasing.
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We will be offering a ‘Buy now, pay later’ service soon.
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Firstly, thank you so much for your kind feedback. We’re so happy to have provided you with our services.
There are two ways you can leave us a review:
Please visit our google page and leave your feedback here. Here’s the link Leave a Google Review For Gold Appliances
You can also visit our facebook page Gold Appliances Facebook Profile
Warranty & Installation FAQs
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You can claim the manufacturer’s warranty, depending on the brand, this will determine the length, for example 2 years with Bosch, 12 months with Hotpoint etc.
All our new/ex-display appliances also come with 6 months warranty alongside this, as standard from the date of delivery/collection, this is with Gold Appliances.
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Yes, we do. We can fit your washing machine for free and place your appliance into your kitchen.
We’re able to fit gas and electric appliances at an extra cost, these are fitted by experienced and certified electricians and gas-fitters.
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Unfortunately we do not offer a repair service at the moment, nor do we sell spare parts. If you’re looking for spare parts we recommend e-spares. www.espares.co.uk/
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Unfortunately, we do not. Sorry.
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We are sorry to hear that there is an issue.
Please do contact us at your earliest convenience to discuss the best course of action.
We deal with any issues as a priority.
Delivery FAQs
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Yes, we do. We usually deliver within a 50 mile radius to Northampton, further than this, a 3rd party courier can be arranged.
Price of deliver depends on your location.
Same day and next day delivery slots are available, just ask us! Limited availability.
We can deliver your appliance directly to your kitchen or requested room. However, if you’re self-isolating or prefer us to drop your appliance at the door, please do let us know.
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Delivery depends on your location. Please call us for more information.
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Yes, we can. But please contact us for more information.
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Yes, absolutely! You’re more than welcome to collect from our showroom in Northampton.